Privacy Policy

Mimoria Mart (“we,” “us,” “our”) Last updated: August, 20th 2026

This Privacy Policy explains how Mimoria Mart collects, uses, discloses, and protects your personal information when you visit or make a purchase from mimoriamart.com (the “Site”).

This is a draft template. Please have it reviewed by someone familiar with consumer/data protection law before publishing, especially given international customers.

1. Information We Collect

Information you give us directly, when you create an account, place an order, sign up for updates, or contact us:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details (products purchased, order value, order history)
  • Any message you send us via contact forms or email

Information collected automatically, when you browse the Site:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referring website
  • Cookies and similar tracking technologies (see Section 5)

Payment information: We do not store your full payment card details. Payments are processed securely by our third-party payment processor, Midtrans, which collects and handles payment information under its own privacy policy and security standards.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including pre-orders
  • Communicate with you about your order status, shipping, and any delays
  • Respond to customer service inquiries
  • Send you marketing communications, only if you’ve opted in (you can unsubscribe at any time)
  • Improve the Site, our products, and your shopping experience
  • Detect and prevent fraud or misuse of the Site
  • Comply with legal obligations

3. Who We Share Your Information With

We do not sell your personal information. We share information only with:

  • Payment processor (Midtrans) — to process your payment securely.
  • Shipping and logistics partners (e.g., our courier/shipping aggregator) — to deliver your order, which requires sharing your name, address, and phone number.
  • Service providers who help us operate the Site (e.g., hosting, email delivery, analytics), bound by confidentiality obligations.
  • Legal authorities, if required by law, court order, or to protect our rights, property, or safety, or that of others.

4. International Orders

Mimoria Mart currently ships to a limited set of countries, shown as selectable options at checkout. If your country isn’t available as a shipping destination, we’re unable to serve it at this time. If you order from outside Indonesia, your information will be transferred to and processed in Indonesia (and any country where our service providers operate) to fulfill your order. By placing an order, you consent to this transfer.

5. Cookies

We use cookies and similar technologies to:

  • Keep items in your cart as you browse
  • Remember your login/session
  • Understand how visitors use the Site (analytics)

You can disable cookies through your browser settings, but some parts of the Site (like checkout) may not work properly without them.

6. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy — including order history for accounting, warranty, and legal record-keeping purposes — after which it is deleted or anonymized, unless a longer retention period is required by law.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw marketing consent at any time

To exercise any of these rights, contact us using the details in Section 11.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

9. Fraud Prevention

We may use technical information such as your IP address, device information, and order patterns to detect and prevent fraudulent or abusive orders (for example, fake bulk orders intended to harm our business). If we identify confirmed fraudulent activity, we reserve the right to refuse service and may report the matter to our payment processor or the relevant authorities.

10. Children’s Privacy

The Site is not directed at children under 13 (or the relevant age of consent in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: hello@mimoriamart.com

Customer support hours (Western Indonesia Time / WIB, GMT+7):

  • Monday–Friday: 09:00–17:00
  • Saturday: 10:00–14:00
  • Sunday: Closed

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

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